CCNA Collaboration — Legacy Track

Legacy Collaboration Training Track

Build foundational skills in Cisco voice, video, call control, messaging, and Unified Communications. This technical learning path draws on the former CCNA Collaboration curriculum, with relevant context for administering and supporting collaboration environments.

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Legacy status and course purpose

Retired certification — technical skills training only.

CCNA Collaboration is a retired Cisco certification. This ARA course is offered for technical knowledge development and does not prepare learners for an active CCNA Collaboration exam.

Cisco retired this certification on February 23, 2020. The former 210-060 CICD and 210-065 CIVND exams are retired. Cisco lists 200-301 CCNA as the replacement certification path; it is a broader networking certification.

The modules below form an original ARA technical program. Historical foundations and modern supplemental topics are identified separately.

Reference information checked September 24, 2026. Confirm Cisco’s requirements again before booking an examination.

Who CCNA Collaboration Training Is For

Junior Unified Communications and voice engineers, CUCM administrators, IT support engineers, network engineers moving into collaboration, and engineers maintaining older Cisco UC environments or preparing for professional-level collaboration study.

Recommended Background

Basic IP addressing, VLANs, routing, and common network services are helpful. Prior CUCM administration is not expected. The CCNA course can strengthen networking knowledge; it is not a mandatory step into this technical track.

What you will learn

Explain the difference between signaling and media in a call.
Follow endpoint registration, dial-plan decisions, and basic voicemail integration.
Recognize network dependencies behind common voice and video faults.
Relate legacy operating concepts to modern collaboration environments.

Explore the Collaboration Foundations Curriculum

Explore the modules below. The agreed training plan sets the depth and practical focus for your experience and goals.

Unified Communications and endpoints

Introduce CUCM architecture, users, devices, IP phones, registration, device pools, regions, locations, and basic resilience.

Voice and video fundamentals

Trace SIP and RTP behavior, codecs, media, and bandwidth. Place H.323, MGCP, and TelePresence concepts in their historical and operational context.

Call routing

Follow dial plans through patterns, partitions, calling search spaces, route groups and lists, digit manipulation, hunt groups, and forwarding.

Gateways and external connectivity

Explain PSTN connections, SIP trunks, dial peers, gateway registration, and foundational CUBE concepts.

Messaging and presence

Connect Unity Connection mailboxes, call handlers, and voicemail routing with user services, Jabber, and IM & Presence fundamentals.

Network services and troubleshooting

Use IP addressing, VLANs, DHCP, DNS, NTP, and QoS to investigate registration failures, one-way audio, codec mismatches, and call-routing problems.

Modern supplemental context

Relate the foundations to current CUCM, Webex, hybrid collaboration, CUBE/SBC, and Collaboration Edge. These additions are modern context, not claims about the historical Cisco syllabus.

Practical learning

Follow registration and call-flow examples, interpret basic signaling, and diagnose common voicemail, gateway, and audio problems. Exercises emphasize a repeatable troubleshooting method rather than memorizing an obsolete exam.

Demonstrations, guided configuration examples, discussion, and troubleshooting activities are selected for the course. Any hands-on environment or access requirements are agreed before the program begins.

CCNA Collaboration Delivery Options

Intensive Boot Camp

Focused, instructor-led training through a concentrated schedule, with technical instruction, demonstrations, and practical exercises appropriate to the selected course.

Live Online Training

Interactive remote instruction with technical explanations, demonstrations, discussion, and guided exercises.

Private Team Training

Training adapted to an organization’s technologies, participant experience, and operational requirements.

Boot camp describes the schedule; live online describes the delivery method. A boot camp may be delivered live online. Scope, schedule, and practical arrangements are agreed for each inquiry.

Discuss your CCNA Collaboration training goals.

Tell ARA about your experience, the topics you want to cover, and your preferred schedule and delivery method. Your inquiry opens with CCNA Collaboration — Legacy Track in the message field. Add your goals and preferred format before sending.

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Official certification references

Independent ARA training. ARA provides independent training, not official Cisco training, and does not claim Cisco Learning Partner status or Cisco endorsement. Cisco administers and awards its certifications. Participation does not award a certification or guarantee exam success. Course scope and availability are confirmed for each inquiry.